2020 ANNUAL REVIEW

The New Future

The New Future is right in front of us. For those bold enough to seize it, a world of opportunity awaits. From cloud computing, automation and workplace of the future to data analytics and networking, ISG knows how to prepare every organization for The New Future—to be more virtual, more connected, more efficient and more resilient than ever before.

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Chariman Photo Michael P. ConnorsChairman and Chief Executive Officer

A Message From The Chairman

“Thanks to our swift and decisive actions, and the collective contributions of our 1,300 professionals around the world, ISG bounced back from the initial economic shock of the pandemic and turned a challenging year into a successful one.” READ MORE

We Simplified ISG, Leading to ISG NEXT

With our new ISG NEXT operating model, we are pivoting from services to solutions to address our clients’ most pressing business challenges in the two areas most important to them—their continuing digital transformation and getting the most from their digital investments.

To meet these needs, we have formed two global client solution areas: ISG Digital, focused on developing technology, transformation, sourcing and digital solutions for the CIO, CTO and CDO community; and ISG Enterprise, focused on helping the COO, CFO and CPO community manage change and optimize operations in such areas as finance, HR and Procure2Pay.

Our core solutions are supported by ISG Research, with its extensive market analyses and provider evaluations; our ISG Network and Software Advisory services, and our software platforms, including ISG GovernX®. We also are building more industry-specific capabilities, in such areas as banking, insurance and smart manufacturing.

Every client engagement now passes through our dedicated Solution Hub, to bring the best thinking, tools and capabilities to bear to solve every client challenge. Our expert ISG advisors deliver these solutions through an integrated delivery model, called ISG iFlex™, that enables us to rapidly deploy our global resources to solve any client challenge, regardless of geography or time zone.

Two Global Client Solution Areas

ISG Digital

Technology Modernization (XaaS)

Cyber
Security

Enterprise
Agility &
Innovation

Cognitive &
Analytics

Contact
Center of the
Future

Digital
Platform &
Offerings

Employee
Collaboration &
Experience

ISG Enterprise

Global Business
Operations

Technology
Adoption

Enterprise
Change

Cost
Optimization

Our expert ISG Digital and ISG Enterprise teams develop solutions that help clients "go digital" and realize value from their digital investments.

ISG iFlex Global Delivery Model

Technology Modernization (XaaS)

Cyber
Security

Enterprise
Agility &
Innovation

Cognitive &
Analytics

Contact
Center of the
Future

Digital
Platform &
Offerings

Employee
Collaboration &
Experience

Global Business
Operations

Technology
Adoption

Enterprise
Change

Cost
Optimization

Our ISG iFlexTM integrated delivery model allows us to rapidly deploy our global resources to solve any client challenge, regardless of geography or time zone.

Digitally Transformed Enterprise

In the end, we help our clients achieve operational excellence and faster growth.

2020 Performance

Revenue

Region

$249

Mix

$249

Digital

$249

Earnings

Adjusted EBITDA $28.3 Million
Operating Income $9.3 Million

Cash Flow from Operating Activities

Debt

About the Firm

ISG is a leading global technology research and advisory firm.

2020 ANNUAL REVENUES:
$249M

INDEX MEMBERSHIP:
Russell 2000® Index

2020 ADJUSTED EBITDA:
$28.3M

HEADQUARTERS:
Stamford, Connecticut

EXCHANGE/TICKER:
Nasdaq/III

YEAR FOUNDED:
2006

Clients

ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth.

700+ Blue Chip Clients

75+ of the World's
Top 100 Enterprises
Choose ISG

Clients by Industry

Insurance

15 of the top 25

Global Insurers

Consumer Services

20 of the top 25

Global CPG Companies

Manufacturing

14 of the top 20

Global Manufacturers

Pharma/Life Sciences

20 of the top 24

Health Sciences Companies

Media & Technology

18 of the top 30

Global Telecom Companies

Energy & Utilities

9 of the top 10

U.S. Public Utilities

People & Reach

The global team at ISG is known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities.

1,300 Employees

Operating in 20+ Countries

Corporate Responsibility

ISG is a strong proponent of Corporate Social Responsibility (CSR). We endeavor at all times to operate our business in a responsible and ethical manner; recruit and retain superior talent; support diversity and inclusion among, and provide career opportunities to our people; be good corporate citizens and contribute to the communities in which we do business, and do all we can to protect the environment – directly in our own operations and by helping our clients and their suppliers become better environmental stewards.

ISG Cares

ISG has a rich tradition of grass-roots involvement in community service. Many of our employees have worked individually or together over the years to make an impact on communities and people’s lives. Our ISG Cares program recognizes those efforts and strengthens our firm-wide commitment to corporate social responsibility by giving our employees paid time off to pursue volunteer or charitable activities of their choice.

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ISG Cares

Women in Digital

The ISG “Women in Digital” program promotes diversity and inclusion in the global IT and digital services industry. It offers mentorship, educational and networking opportunities to female leaders who are engaged in digital transformation programs in their organizations, and recognizes their accomplishments through industry events and communications, including the ISG Paragon Awards.™ The program was founded on the belief that diversity enhances innovation, increases quality and stability, and enables enterprises to achieve their highest potential.

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ISG Women in Digital

Corporate Information

Global Headquarters

Information Services Group, Inc.
2187 Atlantic Street
Stamford, CT 06902

Transfer Agent

Continental Stock Transfer & Trust Co.
One State Street Plaza, 30th Floor
New York, NY 10004

Independent Public Accounting Firm

PricewaterhouseCoopers LLP
300 Atlantic Street
Stamford, CT 06901

Form 10-K Availability

Requests for copies of the company’s
Annual Report on Form 10-K, filed on March
12, 2021, are available to stockholders free
of charge upon written request to the
attention of Investor Relations, located at
the company’s global headquarters.

Annual Meeting

The Annual Meeting of Stockholders
will be held at the company’s global
headquarters on April 29, 2021, at 10
a.m, Eastern Time.

Other Information

Information Services Group, Inc. (ISG)
securities trade on Nasdaq under the
symbol III. To learn more about ISG, visit
www.isg-one.com.

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